Help
Need a hand? Write to us.
Email us at support@iamstudio.co and tell us what happened. If you can, include the phone number you sign in with and your pet's name. We'll get back to you as soon as we can.
Send an emailFrequently asked questions
How do I sign in to Papaya Pets?
Enter your phone number and we'll send you a 6-digit code on WhatsApp. Type it in the app to sign in. The code expires in 10 minutes.
My code didn't arrive.
Check that the number is typed correctly and that it has WhatsApp. If it still hasn't arrived after a moment, tap «Resend code». If it still doesn't come, write to us.
How do I add someone from my family?
Open «Family» and invite that person by phone, email or a code. They'll see all your pets, including the ones you add later, and can book appointments and add records. For a walker or sitter, open the pet, go to «Their family» and invite them to that pet only.
You can cancel an invitation while it is still pending. The family's owner and admins decide who else cares for each pet and which vets its history is shared with.
What is the emergency (SOS) card?
It is a card with a QR code so that, if your pet gets lost, whoever finds it can call you. You'll find it on each pet's «SOS» tab. From there you can:
- print it, or download the tag for the collar («For the collar»);
- add it to Apple Wallet on your iPhone;
- share it with a link.
Whoever scans the code only sees the card and your phone number. The rest of their history stays private. You can switch the card off at any time from «More options».
How do I share their history with a vet?
If the vet works with Papaya, link them and you decide what they see. If not, create a temporary link from the «SOS» tab, under «Temporary links». The link shows the history without letting anyone change it, until it expires or you revoke it.
How will I be reminded of vaccines and visits?
We'll remind you on your phone when a vaccine or a vet visit is coming up. To get the reminders, keep notifications on: open your account (the circle with your initial, top right) and check «Notifications».
How do I delete my account?
Open your account (the circle with your initial, top right) and tap «Delete my account». Your pets and everything you recorded will be deleted. Each vet keeps what they recorded. You have a window to undo it, and the app shows you the date.
To delete just one pet, open their profile and tap «Delete pet».
Does Papaya Pets replace my vet?
No. Papaya Pets helps you keep your pet's history and dates, but it does not give medical advice. For any question about their health, ask your vet.